A guest tries to use an expired coupon. They say the coupon was confusing and insist on receiving the discount.

Answer

In response to a guest trying to use an expired coupon, acknowledge their confusion, explain the coupon policy, and offer alternatives while remaining professional. The best approach is to apologise for the confusion but reiterate that the discount only applies to full-price items (Option A). Always aim to be clear about the terms of the coupon and provide other solutions if possible.

Explanation

In response to a guest trying to use an expired coupon, acknowledge their confusion, explain the coupon policy, and offer alternatives while remaining professional. The best approach is to apologise for the confusion but reiterate that the discount only applies to full-price items (Option A). Always aim to be clear about the terms of the coupon and provide other solutions if possible.

In this scenario, the guest is trying to use an expired coupon while shopping. Here are the steps to handle the situation:

In terms of options to choose from for what you would be most and least likely to do: